Terms and Conditions
Welcome to this website. This website is operated by Zhuohang (Hong Kong) Trading Co., Ltd. (hereinafter referred to as “the Company”). Please carefully read the following terms and conditions before using this website or purchasing the Company’s products. Your use of this website constitutes your agreement to abide by these terms.
I. Scope of Application
These terms apply to all goods and services purchased through this website.
The Company reserves the right to modify, update, or supplement these terms at any time. Updated terms will be announced on this website and take effect immediately.
II. Product Information
The products on this website are clay figurines and related handicrafts.
Product images and descriptions are for reference only. Due to the handmade nature of the products, each item may vary slightly.
The Company guarantees that the products sold meet the described material and craftsmanship standards.
III. Orders and Payment
Once an order is confirmed, it indicates that you agree to pay the price and shipping costs shown on the website.
The payment methods accepted by the Company are subject to the announcement on the checkout page.
The Company reserves the right to refuse or cancel any order. If an order has already been paid, a full refund will be issued.
IV. Shipping and Delivery
Shipping of goods is conducted in accordance with our company’s “Shipping Agreement.” Shipping costs and delivery times are subject to the website announcements.
Please inspect the appearance of the goods upon receipt. If there is any damage or missing parts, please contact customer service immediately.
V. Returns, Exchanges, and Refunds
Returns and exchanges are processed according to our company’s “Return and Exchange Policy.”
Refunds will be processed via the original payment method. Shipping costs and related liabilities will be handled according to the Return and Exchange Policy.
VI. Intellectual Property
All content on this website, including text, images, designs, trademarks, and logos, is the property of our company or its authorized parties and is protected by applicable laws.
Reproduction, reprinting, or use for commercial purposes in any form is prohibited without our company’s written consent.
VII. Limitation of Liability
Our company is not liable for losses caused by force majeure (such as natural disasters, transportation delays, customs inspections, or third-party service issues).
Our company is not liable for any indirect, incidental, or consequential damages arising from the use of this website or its products.
VIII. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China.
Any dispute arising from the use of this website or the purchase of goods shall be settled amicably through negotiation between the parties. If such negotiation fails, either party may bring suit in the courts where the company is located.
IX. Company Information
Company Name: Zhuohang (Hong Kong) Trading Co., Ltd.
Company Address: Room 803B, 8/F, West Coast International Tower, 290-296 Un Chau Street, Cheung Sha Wan, Hong Kong