Shipping Policy
This shipping agreement is formulated by Zhuohang (Hong Kong) Trading Co., Ltd. to clearly explain the process, scope, and precautions for product shipping, protecting your rights during the purchase and receipt process.
I. Shipping Scope
Our company mainly provides shipping services within Hong Kong and internationally (for special areas, please refer to the actual product page announcement).
Goods will be delivered to the shipping address filled in on the order. Please ensure the address is complete and correct.
II. Shipping Time
General order processing time: approximately 1-3 business days (excluding weekends and public holidays).
International shipping time varies depending on the logistics company and destination, usually approximately 5-15 business days.
Please understand that delivery time may be extended due to force majeure (natural disasters, logistics delays, customs inspections, etc.).
III. Shipping Costs
Shipping costs are calculated based on the order weight, volume, and shipping location. The system will automatically display the shipping cost at checkout.
Some promotional activities may offer free shipping; please refer to the activity rules for details.
IV. Packaging and Safety
All clay figurine products are professionally packaged to minimize the risk of damage during transportation.
Please check the packaging for integrity upon receipt. If any damage or missing parts are found, please take photos as evidence and contact customer service immediately.
V. Logistics Tracking
After your order is shipped, we will provide logistics tracking information so you can check the delivery status at any time.
If there are any delays or abnormalities in the logistics information, please contact us promptly, and we will assist you in handling the situation.
VI. Disclaimer
Our company is not liable for delivery delays caused by incorrect addresses, incomplete contact information, or refusal to accept delivery provided by the customer.
If the goods are damaged or lost during transportation due to logistics reasons, our company will provide a replacement or compensation solution based on the actual situation.
VII. Contact Information
Company Name: Zhuohang (Hong Kong) Trading Co., Ltd.
Company Address: Room 803B, 8/F, West Coast International Building, 290-296 Un Chau Street, Cheung Sha Wan, Hong Kong